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Submission information
Submission Number: 200
Submission ID: 1300
Submission UUID: 3999e7d9-731f-40ac-8a2e-ebdb6b57d21b
Submission URI: /2025/abstracts
Created: Thu, 06/26/2025 - 19:55
Completed: Thu, 06/26/2025 - 20:07
Changed: Mon, 07/14/2025 - 09:20
Remote IP address: 41.21.189.250
Submitted by: Anonymous
Language: English
Is draft: No
Current page: Complete
Webform: Abstract
Presenters
Mr.
Malope
S'busiso eddy
National department of social development
Sbusiso Eddy Malope, is Director for VEP & Prevention of GBV at the National Department of Social Development. He has been with the department for over a decade and his Social Work career started at the then Pretoria Child Welfare about 20yrs age. He is current an MBA 2nd yr candidate at the Johannesburg School of Business with research project focusing on the Sustainability of GBV Shelters in SA.
No
Abstract
GENDER BASED VIOLENCE COMMAND CENTRE RESPONSE - TO MAINSTREAMING DIGITAL AND ASSESSMENT TOOLS IN SOCIAL WORK PRACTICE
THEME 6: Main-streaming Digital and Assessment Tools in Social Work Practice
SUB 6.2 Evaluating the effectiveness of digital tools in Social Work practice.
Oral Presentation
GENDER BASED VIOLENCE COMMAND CENTRE RESPONSE - TO MAINSTREAMING DIGITAL AND ASSESSMENT TOOLS IN SOCIAL WORK PRACTICE
Abstract
1. INTRODUCTION
As the landscape of social work continues to evolve in response to technological advancement, the integration of digital tools into traditional practice has become increasingly essential. The Gender-Based Violence Command Centre (GBVCC), a flagship initiative of the Government South Africa, serves as a critical case study for exploring the role of digital innovation in crisis intervention and social service delivery. This paper examines how the GBVCC exemplifies the potential of mainstreamed digital tools such as real-time helplines, telephone, SMS-based, reporting, USSDs, geolocation tracking, and data-driven assessment dashboards meant to enhance response efficiency, linkage to other service providers such as SAPS, CSOs being GBV Shelters and client outcomes in cases of gender-based violence. Data in terms of statistics generated by the GBVCC since inception as of 2013 – 2025 will be shared.
2. FOCUS AREAS FOR THE PAPER
Focusing on six key dimensions of which are effectiveness, inclusivity, capacity, quality assurance, data generation and ethics—the paper to be presented by the VEP Director responsible for Gender Based Violence Command Centre evaluates the impact of digital integration on service delivery to diverse and vulnerable groups such a women, children and persons with disabilities. It further highlights innovative digital interventions that facilitate access for marginalized groups, including victims and survivors in rural or digitally underserved communities. The paper also addresses the critical importance of digital literacy and capacity building among social workers, underscoring the need for structured training and ongoing professional development to bridge digital divides within the profession facilitated by Quality Assurance team. Ethical challenges such as data privacy, informed consent, confidentiality and technology-induced barriers are explored to critically assess the implications of digital transformation in the social work field.
3. CONCLUSION
By situating the GBVCC within a broader discourse on digital social work, this paper proposes a framework for quality assurance grounded, inclusive, and scalable integration of digital and social work service, aimed at strengthening both individual practitioner capacity and systemic responsiveness to gender-based violence and femicide.
Abstract
1. INTRODUCTION
As the landscape of social work continues to evolve in response to technological advancement, the integration of digital tools into traditional practice has become increasingly essential. The Gender-Based Violence Command Centre (GBVCC), a flagship initiative of the Government South Africa, serves as a critical case study for exploring the role of digital innovation in crisis intervention and social service delivery. This paper examines how the GBVCC exemplifies the potential of mainstreamed digital tools such as real-time helplines, telephone, SMS-based, reporting, USSDs, geolocation tracking, and data-driven assessment dashboards meant to enhance response efficiency, linkage to other service providers such as SAPS, CSOs being GBV Shelters and client outcomes in cases of gender-based violence. Data in terms of statistics generated by the GBVCC since inception as of 2013 – 2025 will be shared.
2. FOCUS AREAS FOR THE PAPER
Focusing on six key dimensions of which are effectiveness, inclusivity, capacity, quality assurance, data generation and ethics—the paper to be presented by the VEP Director responsible for Gender Based Violence Command Centre evaluates the impact of digital integration on service delivery to diverse and vulnerable groups such a women, children and persons with disabilities. It further highlights innovative digital interventions that facilitate access for marginalized groups, including victims and survivors in rural or digitally underserved communities. The paper also addresses the critical importance of digital literacy and capacity building among social workers, underscoring the need for structured training and ongoing professional development to bridge digital divides within the profession facilitated by Quality Assurance team. Ethical challenges such as data privacy, informed consent, confidentiality and technology-induced barriers are explored to critically assess the implications of digital transformation in the social work field.
3. CONCLUSION
By situating the GBVCC within a broader discourse on digital social work, this paper proposes a framework for quality assurance grounded, inclusive, and scalable integration of digital and social work service, aimed at strengthening both individual practitioner capacity and systemic responsiveness to gender-based violence and femicide.
Reviewer ONE Feedback
Prof
John
Rautenbach
Yes
Practice
Accepted
Reviewer TWO Feedback
Dr
Luce
Pretorius
Yes
Practice
Accepted