Abstract: Submission #27

Abstract This study explores the experiences, challenges, and needs of university students enrolled in the Academic Probation Programme, a support initiative designed to assist academically underprepared students in their transition to higher education. This study aimed to explore and describe the psychosocial experiences of these students to develop guidelines for their continued psychosocial support as well as the effectiveness of institutional support structures in addressing their needs. Using a qualitative research approach, data were collected through semi-structured interviews with students at the institution of higher learning in Free State. Thematic analysis was employed to identify recurring patterns in students' experiences. The findings reveal that while the Academic Probation Programme provides critical academic support, including extended curricula and foundational courses, students face persistent challenges such as stigma, shame, isolation, financial strain and exclusion, and limited resources. Many participants reported feelings of exclusion, anxiety, and confusion, leading to diminished self-confidence and motivation. Additionally, financial barriers such as the cost of study materials and inadequate funding exacerbate their struggles. Despite these challenges, students acknowledged the programme's value in improving their academic preparedness and fostering a sense of belonging. The study highlights the need for enhanced institutional interventions, including psychosocial support, increased financial aid, and greater integration into the broader university community. The findings contribute to ongoing discussions on equity in higher education, advocating for policy reforms to strengthen the programme’s effectiveness. Addressing the specific needs of students on probation is crucial in promoting academic success, retention, and overall well-being, ensuring that they are equipped with the necessary tools to thrive in higher education. The study concludes that while the Academic Probation Programme is vital for bridging educational gaps, comprehensive and inclusive strategies are required to enhance student experiences and outcomes. The study was ethically approved by the University of South Africa ethics committee.